Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Transend AI platform, including the Unified API, dashboard, SDKs, and related services provided by TRANSCENDAI LLC (“Transend AI”, “we”, or “us”). By creating an account, purchasing credits, or sending requests through our infrastructure, you agree to be bound by these Terms and our Privacy Policy.

1. Eligibility & Account

• You must be at least 18 years old and able to form a binding contract to use the service.
• You are responsible for the accuracy of information associated with your workspace and billing profile.
• You must keep credentials, API keys, and access tokens secure and notify us immediately of any compromise.
• We may suspend or terminate access if we believe your account has been misused or compromised.

2. Services

Transend AI provides a unified interface to multiple model providers, routing logic, observability tooling, and usage-based billing. We may add, modify, or discontinue features at our discretion, while providing notice for changes that materially impact your ability to use the platform.

3. Credits, Billing, and Taxes

• Usage is billed in credits. Credits are deducted per token or request as described on the pricing page.
• Purchases are non-refundable unless required by law. Unused credits roll forward while your account remains in good standing.
• You authorize us and our payment processors to charge the payment method on file for fees, taxes, and overages.
• You are responsible for applicable sales, VAT, GST, or similar taxes associated with your use of the service.

4. API Usage & Fair Use

• You must comply with per-model and per-workspace rate limits and not circumvent throttling mechanisms.
• You will not send malicious payloads, attempt to destabilize provider infrastructure, or resell access without written consent.
• You are responsible for content generated through your API keys. Do not submit or distribute material that is illegal, infringing, or violates third-party policies.
• We may review metadata and sampled payloads when investigating abuse, incidents, or terms violations.

5. Customer Data

“Customer Data” includes prompts, completions, and metadata sent through the Transend AI platform. You retain ownership of Customer Data. By using the service, you grant us a limited license to process Customer Data solely to provide the service, enforce these Terms, and comply with law. You are responsible for obtaining all necessary rights to submit Customer Data and for configuring retention controls available in the dashboard or Data Processing Addendum.

6. Third-Party Providers

Transend AI brokers access to external AI model providers. For certain models you may need to maintain your own provider agreements. Your use of third-party providers is subject to their terms, and you authorize us to transmit Customer Data to those providers so they can fulfill requests.

7. Security & Incident Response

We implement industry-standard security measures. You must promptly notify [email protected] of any suspected breach involving your credentials or Customer Data. During an incident we may temporarily disable keys or restrict features to protect the platform.

8. Service Levels

We strive for 99.9% monthly uptime of the Transend AI control plane, excluding scheduled maintenance and events beyond our reasonable control. Specific enterprise SLAs may be documented in a separate order form or master services agreement.

9. Confidentiality

Each party may disclose confidential information to the other. The receiving party will use such information only to perform under these Terms and will protect it using at least reasonable care. The obligation does not apply to information that is publicly available, rightfully received, or independently developed without use of the disclosing party’s confidential information.

10. Intellectual Property

Transend AI owns all rights to the platform, documentation, analytics, and branding. You grant us permission to display your name and logo as a customer unless you opt out via written notice. Feedback you provide may be used without restriction to improve the service.

11. Disclaimers

The service is provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee outputs or availability of third-party providers.

12. Limitation of Liability

To the fullest extent permitted by law, Transend AI and its affiliates will not be liable for indirect, exemplary, incidental, special, or consequential damages, including loss of profits, revenues, goodwill, or data. Our aggregate liability under these Terms will not exceed the greater of (a) fees paid to Transend AI in the 12 months preceding the claim or (b) $500 USD.

13. Indemnification

You will indemnify and hold harmless Transend AI, its officers, directors, employees, and affiliates from any claim arising from (i) your breach of these Terms, (ii) Customer Data or outputs you distribute, or (iii) your violation of law or third-party rights.

14. Termination

You may terminate at any time by closing your workspace. We may suspend or terminate access if you breach these Terms, fail to pay fees, or pose a security risk. Upon termination you must cease using the platform and destroy any confidential information obtained from us. Sections intended to survive (including payment obligations, confidentiality, indemnification, and limitations of liability) will remain in effect.

15. Changes to Terms

We may update these Terms as our services evolve. We will notify you via email or dashboard notice at least 14 days before material changes take effect. Continued use after the effective date constitutes acceptance.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-law rules. Any dispute not resolved through informal discussions will be brought exclusively in the state or federal courts located in San Francisco County, California, and each party consents to that jurisdiction.

17. Contact

Questions about these Terms can be sent to [email protected] or by mail: TRANSCENDAI LLC, 548 Market St PMB 62472, San Francisco, CA 94104, USA.